Responsible Gaming

Last updated: January 1, 2024

1. Commitment to Responsible Gaming

At SG CASINO, we want our players to derive maximum joy from the entertainment we offer in a safe and controlled environment. Gambling should be treated solely as a form of recreation, not a way to solve financial problems or pay off debts. Please read the following guidelines carefully.

2. Maintaining Control Over Your Gaming

To maintain a healthy approach to gambling, we recommend following these rules:

• Play for fun, not to make money.
• Set a budget before you start playing and stick to it. Never gamble with money you cannot afford to lose.
• Do not try to "chase" losses. Chasing losses often leads to even bigger problems.
• Keep track of the time spent playing. Take regular breaks.
• Do not play under the influence of alcohol, drugs, medications, or when you are depressed or stressed.

3. Protection of Minors

Persons under the age of 18 (or under the legal age of majority in their jurisdiction) are strictly prohibited from creating an account and using our services. At SG CASINO, we use rigorous identity verification procedures (KYC) to prevent underage access. We also encourage parents to use filtering software (e.g., NetNanny, CyberPatrol) to restrict minors' access to gambling sites on shared devices.

4. Control and Security Tools

We want you to have full control over your play. To this end, we offer a range of tools available in your player account:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits to control your spending.
• Cooling-off Period: If you need a short break, you can suspend access to your account for a period ranging from 24 hours to several weeks.
• Transaction and Game History: You have full access to your previous deposits, withdrawals, and betting history, allowing for an objective assessment of your activity.

5. Self-Exclusion

If you feel you are losing control over your gambling and need a longer break, we offer a Self-Exclusion option. Upon your request, we can close your account for a period ranging from a few months to indefinite exclusion. During this time, you will not be able to log in, play, or make deposits. In addition, we will remove your address from our mailing list so you will not receive promotional materials.

To activate self-exclusion, please contact our support team immediately at [email protected].

6. Where to Find Professional Help?

If you suspect that gambling is becoming a problem for you, you are not alone. There are many independent, professional organizations offering free and anonymous help, support, and psychological counseling:

• Gamblers Anonymous: A fellowship of men and women who share their experience and help each other solve their gambling problems.
• GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling (especially in Europe).
• BeGambleAware: An organization offering free, confidential advice and support resources for people with gambling problems.
• Local Addiction Centers: In many countries, there are dedicated helplines and clinics for the treatment of behavioral addictions.