Privacy Policy

Last updated: January 1, 2024

1. Introduction

Welcome to SG CASINO. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website and use our services (online casino and sports betting).

2. What Data We Collect

To ensure the highest quality of services and full transaction security, we may collect and process the following categories of data:

• Identity data: First name, last name, date of birth, username, and copies of identity documents (for KYC verification purposes).
• Contact data: E-mail address, phone number, residential address.
• Financial data: Information about payment methods, deposit and withdrawal transaction history. (Please note that we do not store full credit card numbers).
• Technical data: IP address, browser type, time zone, operating system, and other technologies on the devices you use to access our website.
• Profile and usage data: Your game preferences, favorite bets, game history, login information, and how you use our website.

3. How We Use Your Data

We collect and process your data solely for strictly defined and lawful purposes, including:

• Managing your user account and providing access to games and betting.
• Processing financial transactions (deposits, withdrawals, bonuses).
• Identity verification (Know Your Customer - KYC processes) to prevent fraud and money laundering (AML).
• Sending technical notifications, updates, and security messages.
• Providing customer support.
• Conducting marketing activities (only if you have consented to it).

4. Sharing Data with Third Parties

We assure you that your data is not sold to any external entities. However, we may share your personal data exclusively with verified and trusted partners in the following cases:

• Payment service providers to process your transactions.
• Casino game providers for analytical purposes and verification of game fairness (anonymized data).
• Regulatory authorities, law enforcement, or other government institutions if we are required to do so by law.

5. Data Security

We have implemented state-of-the-art technical and organizational security measures to prevent accidental loss, use, unauthorized access, modification, or disclosure of your personal data. Our platform uses advanced SSL (Secure Socket Layer) encryption to protect all transmitted information.

6. Cookies

Our website uses cookies to optimize user experience, track website traffic statistics, and remember your preferences. You can manage your cookie settings at any time through your web browser settings; however, disabling some of them may limit the functionality of the website.

7. Your Rights

In accordance with applicable data protection laws (including GDPR), you have the following rights regarding your data:

• The right to access your data (obtain a copy).
• The right to rectification (correction) of incorrect data.
• The right to erasure ("right to be forgotten").
• The right to restrict processing.
• The right to data portability.
• The right to object to processing.

8. Contact

If you have any questions, concerns regarding this Privacy Policy, or if you want to exercise your rights, please contact our Data Protection Officer (DPO) at the e-mail address: [email protected] or via the 24/7 live chat available on our website.